Before you ask.
Everything about channels, delivery, credits and compliance. Still stuck? Talk to engineering.
Getting started
How long does it take to start sending?
Account in 2 minutes and your first message in the sandbox immediately. For high-volume production, KYC validation runs within 48h.
Do I need a credit card to try it?
No. You get 100 free messages on signup to test the sandbox and your integration. You only pay when you buy a credit pack.
Can I migrate from another provider painlessly?
Yes. We import templates, contacts and rules, and run a 7-day parallel test to confirm delivery parity before you switch.
Channels & delivery
Which channels are supported?
SMS A2P, RCS Business, WhatsApp Business (official Meta BSP), Voice OTP and transactional Email — all through a single API and dashboard.
How does the channel fallback work?
Set the order on the API call or in dashboard rules. If the preferred channel doesn't confirm delivery within the window, Global tries the next one automatically — no extra call needed.
Are you an official WhatsApp BSP?
Yes. We're a Meta-approved Business Solution Provider with full template, list, flow and Conversation API support.
Is the SLA real?
Yes. 99.99% on Enterprise, 99.95% on Scale. Misses auto-credit your account — no ticket needed.
Pricing & credits
How do credits work?
1 credit equals 1 SMS segment. WhatsApp, RCS and Voice messages draw credits per message based on channel and destination. You buy a pack once and draw from the balance as you send.
Do credits expire?
Credits are valid for 12 months from the purchase date. Buy what you need, use it when you need.
Does the per-message price vary by country?
Yes. Destination and channel affect how many credits a message consumes. Higher packs lower your effective cost per send, and Enterprise gets per-market contracts.
What's your refund policy?
30-day refund on unused credits, no questions asked. Full details on the Refund Policy page.
How do payments work?
Secure checkout via Stripe in USD. All major cards accepted, with an invoice available on request.
Compliance & security
Which regulations do you support?
LGPD, GDPR and TCPA out of the box, with automated opt-out, consent management and immutable logs. We're SOC 2 Type II audited and ISO 27001 certified.
How is my data protected?
Encryption at rest and in transit, EU data residency options, standard DPA and transparent sub-processors. We never sell your data.
Account & support
How do I contact support?
Email support.globalroutemessaging@proton.me or use the contact form. We respond within one business day.
Can I get a custom / dedicated setup?
Yes. Enterprise plans include custom routes, dedicated numbers, reply routing and volume pricing. Request a quote.
Still have a question?
Our team answers integration and routing questions directly.