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§ LEGAL

Refund Policy.

This policy explains when and how you can get a refund on Global Messaging credit packs. It applies to all purchases made through our website.

Last updated: 1 July 2026 · Version 1.0

1. Overview

Global Messaging sells prepaid credit packs used to send messages across SMS, RCS, WhatsApp, Voice and Email. Credits are a digital product delivered instantly to your account balance. This policy sets out the conditions under which purchased credits may be refunded.

2. General principle

Refunds are calculated on unused credits. Credits that have already been consumed to send messages are non-refundable, because the underlying carrier and channel costs have already been incurred on your behalf.

3. 30-day refund window

You may request a refund of your unused credit balance within 30 days of the purchase date, no questions asked. The refunded amount is prorated to the credits still remaining in your account at the time of the request.

  • 0 credits used: full refund of the pack.
  • Partially used: refund of the remaining unused credits, valued at the pack's price per credit.
  • Fully used: not eligible.

4. Valid reasons for a refund

Refunds are always granted for our own failures, including:

  • Sustained delivery outages caused by Global Messaging.
  • Duplicate or accidental charges.
  • Billing errors or incorrect credit amounts.
  • Documented technical issues on our side that prevented you from sending.

5. Non-refundable situations

  • Credits already consumed to send messages.
  • Requests made more than 30 days after purchase.
  • Expired credits (see the 12-month validity below).
  • Poor campaign results, low open or reply rates, or outcomes outside our control.
  • Carrier filtering, blocklisting or opt-outs caused by your content or list quality.
  • Accounts suspended for violating our Terms of Use.

6. Credit validity

Credits are valid for 12 months from the purchase date. Expired credits cannot be refunded or reinstated. We send balance reminders before expiry.

7. How to request a refund

Email support.globalroutemessaging@proton.me from the address on your account with:

  • Your account email and company name.
  • The order or invoice reference.
  • The reason for the request.

We review requests within 24–48 hours and confirm the eligible amount before processing.

8. Processing and timelines

Approved refunds are returned to the original payment method in USD via Stripe. Funds typically arrive within 7–12 business days, depending on your bank. Currency-conversion differences and payment-processor fees are not refundable.

9. Enterprise and custom agreements

Enterprise plans, custom routes and dedicated-number arrangements are governed by their individual contracts, which take precedence over this policy where they differ.

10. Chargebacks

Please contact us before opening a chargeback — most issues are resolved within a day. Chargebacks filed without first contacting us may lead to account suspension while the dispute is reviewed.

11. Consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer-protection law, including any cooling-off period for digital purchases in your jurisdiction.

12. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes are announced with an updated date and version number.

13. Contact

Questions about a refund? Email support.globalroutemessaging@proton.me or use our contact form.