1. Acceptance
By accessing our site, buying credits or using the API, you agree to these Terms of Use and to our Refund Policy. If you do not agree, do not use the service. We may update these terms; material changes take effect when posted, with an updated date and version.
2. Eligibility
You must be at least 18 years old and able to enter a binding contract. If you use the service on behalf of a company, you confirm you are authorized to bind that company. You must provide accurate account information and keep it current.
3. The service
Global Messaging is a communications platform (CPaaS) for sending messages over SMS, RCS, WhatsApp, Voice and Email through a single API. The service is delivered online; there is no physical product. Features, channels and coverage may change as the platform evolves.
4. Credits, pricing and payment
- Messaging is paid for with prepaid credits. 1 credit equals 1 SMS segment; other channels draw credits per message based on channel and destination.
- Prices are in USD and processed by Stripe. You are responsible for any applicable taxes.
- Credits are valid for 12 months from purchase. Refunds are governed by the Refund Policy.
5. Acceptable use
You are responsible for the content you send and for obtaining valid consent from your recipients. You must not use the service to send:
- Spam, unsolicited bulk messaging or traffic sent without lawful consent.
- Fraudulent, deceptive, phishing or malware-bearing content.
- Content that is unlawful, hateful, harassing or that infringes third-party rights.
- Traffic that violates carrier rules, WhatsApp/Meta policies or applicable law.
You must honor opt-outs and respect quiet-hours and local regulations (including LGPD, GDPR and TCPA where applicable).
6. Suspension and termination
You may stop using the service at any time. We may suspend or terminate accounts for breach of these terms, suspected fraud, abusive traffic, non-payment or legal requirements. Where suspension results from our error, unused credits are refunded per the Refund Policy.
7. Uptime and delivery
We target the availability described on our site and applicable SLAs. Message delivery ultimately depends on carriers, handset availability and recipient settings, which are outside our full control. We do not guarantee delivery of any individual message.
8. Intellectual property
The platform, brand and documentation are owned by Global Messaging. You retain ownership of your content and data. You grant us a limited license to process your content solely to provide the service.
9. Disclaimers
The service is provided "as is" and "as available", without warranties of any kind. We do not warrant that the service will be uninterrupted or error-free, and we are not responsible for third-party platforms (such as carrier networks or WhatsApp) that the service relies on.
10. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid to us in the 3 months preceding the claim. We are not liable for indirect, incidental or consequential damages, including lost profits or revenue.
11. Indemnification
You agree to indemnify and hold Global Messaging harmless from claims arising out of your content, your use of the service, or your breach of these terms or of applicable law.
12. Privacy and data protection
We process personal data in line with our privacy practices and applicable law, including LGPD and GDPR. A Data Processing Agreement is available for customers on request. You are the controller of your recipients' data; we act as processor.
13. Confidentiality
Each party will protect the other's non-public business information and use it only to perform under these terms, except where disclosure is legally required or the information is already public.
14. Governing law and disputes
These terms are governed by the laws of Brazil. We'll try to resolve disputes informally first — email support.globalroutemessaging@proton.me. Failing that, the courts of São Paulo, Brazil have exclusive jurisdiction, subject to any mandatory consumer-protection rights in your jurisdiction.
15. General
If any provision is held invalid, the rest remain in force. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them to an affiliate or successor. These terms, together with the Refund Policy, form the entire agreement between us.
16. Contact
Questions about these terms? Email support.globalroutemessaging@proton.me or use our contact form.